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Botetourt Recognizes National Telecommunicators Week


Fincastle, VA — The Botetourt County Sheriff’s Office and the Department of Fire & EMS would like to recognize the Botetourt County Emergency Communications Center and its personnel as part of National Telecommunicators Week 2015.

The second full week of April (April 12-18) is National Telecommunicators Week. This week, sponsored by the Association of Public Safety Communicators (APCO) International and celebrated annually, honors the men and women who answer emergency calls, dispatch emergency professionals and equipment, and render lifesaving assistance to callers over the phone. This year Botetourt County would like to express its sincere gratitude to the men and women who serve their community behind the scenes.

“Without the men and women taking the calls for help and monitoring the radios for urgent communications, we couldn't do our jobs. It takes a team to get the job done efficiently and provide for the safety of the community and our officers,” said Sheriff Ronald Sprinkle.

The Emergency Communications Center is a vital component of the public safety system. During the previous fiscal year (July 2013 to June 2014), the Emergency Communications Center answered 14,639 911 calls. Of those, 11,344 came from cellular phones. This does not include the administrative lines that are answered around the clock nor the constant radio traffic with officers and Fire & EMS responders.

“It’s a system that saves lives,” said Jeff Beckner, Chief of Fire & EMS. “Without those folks gaining the necessary information and dispatching Fire & EMS units, critical minutes could be lost.”

The Emergency Communication Center also uses Emergency Medical Dispatch (EMD) to provide callers with medical emergencies steps to take while responders are in route. From controlling bleeding and CPR instructions to delivering a baby over the phone, the men and women of the Emergency Communication Center are ready to answer the call.



For more information, contact

Jason Ferguson, Deputy Chief of Fire & EMS

(540) 473-8329